Knowledge Base / Contact & Support

Contact & Support

How to reach iKofi, report issues, and get help.

Contact Details

Email issues@ikofi.co.za
Company beachy Creative (Pty) Ltd t/a iKofi
Location East London, Eastern Cape, South Africa

What to Contact Us About

General Enquiries

Support

Legal & Privacy

Advertiser Accounts

Response Times

Type Target Response Time
Account issues 24 hours
Payment problems 24 hours
General enquiries 48 hours
Legal requests 30 days (as required by POPIA)

Report a Bug

If you find a bug or technical issue:

  1. Email issues@ikofi.co.za
  2. Include:

- What you were doing - What you expected to happen - What actually happened - Screenshots if possible

We'll acknowledge your report and work on a fix.

Report a Security Issue

If you discover a security vulnerability:

  1. Email issues@ikofi.co.za
  2. Include details of the vulnerability
  3. Don't exploit the issue or access other users' data
  4. We'll respond within 24 hours

We take security seriously and appreciate responsible disclosure.

Report Content

If you see content that violates our Terms of Service:

  1. Email issues@ikofi.co.za
  2. Include:

- The URL of the page - What content violates our terms - Why you believe it violates our terms

We'll review and take appropriate action.

Information Officer

For formal POPIA-related requests:

Information Regulator

If you believe we've violated your privacy rights under POPIA, you can contact the Information Regulator:

Social Media

Follow iKofi for updates, tips, and community news:

FAQs

Before contacting us, check if your question is answered in our Knowledge Base: